Contact Us

If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.We do our best to find a quick and effective solution for you.

Requesting online help

Do you need help using our website?

Our online help service is available to answer your questions about:
  • booking and purchasing tickets
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.

Requesting a ticket refund

Contact our Customer Relations Department

Do you have a complaint or compliment that you want to tell us about?

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Other Air France contacts

- Telephone sales
To purchase your ticket by telephone, please call +40(0)21 655 07 40.
National standard rates apply, charges may vary depending on network provider.

Opening hours:
Monday – Friday 08.00 – 20.00 / Saturday – Sunday 09.00 - 17.30

- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

Group booking

If you are abroad, please connect to your country´s Air France site (accessible via and visit the “Contact us” section to obtain the local customer service phone number.
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