Security policy and data confidentiality

Whenever personal data is collected, Air France endeavours to include a link to these general conditions. We reserve the right to modify the general conditions, so we advise you to consult them regularly.


Securing transactions:

We offer you a secured on-line payment system using the latest technology, including the SSL data transfer protocol. The SSL server software uses algorithms to encode (or "encrypt") the data that you enter (bank account, address, etc) before it is sent over the Internet. Once encoded, the data remains scrambled during transmission on the Web and can only be read by our server using a unique decoding key. The data is encoded using the SSL security keys 3.0 RC4, RSA 128 bits - 512-bit exchange: the version of the SSL protocol that currently offers the highest level of security, so you can be sure of purchasing your ticket in complete confidentiality and safety.

General recommendations:

When you create an account, you choose an identifier and a password, which you will have to enter if you want to change your account data. Your profile and data are protected by a password so that you, and you alone, have access to this personal data. We advise you not to divulge it to anyone. You are entirely responsible for protecting the confidentiality of your password and/or any data concerning your profile.
Also, you must not forget to disconnect from your profile and to close the window of your browser at the end of the session, especially if you share a computer with other people. This will avoid other users accessing your personal data.

Protection of privacy and personal data

  • Your privacy is very important to us.
  • Like most Web sites, we collect relevant user information to optimize and enhance your experience with by improving our site content and navigation. The data collected include, service provider, browser type, and pages accessed on our Web site.
  • We do not have access to any personally-identifiable information unless you choose to provide us with such information.
  • We do not use cookies.
  • Children under 13 years of age accessing
    We have no way of distinguishing the age of individuals who access, so we will collect the same information from individuals under 13 and apply the same privacy policy as we would with any other individual. However, If a child has provided us with personally-identifiable information without parental or guardian consent, the parent or guardian should contact us to remove the information and/or unsubscribe them from any promotional contact opportunities. Air France supports and complies with the Child Online Protection Act (15 USC 6501).
Use of data

The data collected may solely be used for promotional or commercial communications or for information purposes by Air France or one of its subsidiaries, via different media. We may use this data to conduct research to improve our services.
In very exceptional circumstances, Air France may have to disclose confidential information when necessary for the identification, questioning or prosecution of any individual likely to cause prejudice or harm, intentionally or not, to:
  • Air France´s rights or property,
  • other users of the Air France site,
  • any other person who may be adversely affected by such activities.
Personal data may also be disclosed exceptionally when Air France is legally obliged to do so, e.g. after filing a complaint.

Under the provisions of the Law no. 677/2001 on the Protection of Individuals with Regard to the Processing of Personal Data and the Free Movement of Such Data, as amended and supplemented, and of the Law no. 506/2004 on the Processing of Personal Data and the Protection of Privacy in the Electronic Communications Sector, as the case may be, AIR FRANCE has the obligation to manage, safely and solely for the stated purposes, the personal data you provide us with respect to your person, a family member or any other person. The aim of data gathering is: to inform on promotions and offers and to participate in the contests and raffles organised by AIR FRANCE.

You are not bound to provide the data, which are required in order to input your personal details into AIR FRANCE database. Your refusal will make it impossible for you to be informed on the promotions and offers and participate in contests and raffles organised by AIR FRANCE. The information entered is intended to be used by the operator and communicated solely to the following recipients: Marketing and Communication Department, Customer Relations Department.

Under the Law no. 677/2001 you benefit from the right to access, intervene upon the data, the right not to be subject to an individual decision and the right to refer to a Court of Law. You also have the right to object to any processing of the data concerning yourself and claim that your data be deleted*. In order to exercise such rights, you may submit a written, dated and signed request to AIR FRANCE – Str. Buzesti 85, et. 2, sect. 1, Bucharest 011013. You are also acknowledged the right to refer to a Court of Law. Your data will be transferred in France so as to input your personal details into AIR FRANCE database.

Should some of your data be incorrect, please inform us as soon as possible.

*any person has the right to object, based on legitimate reasons, to the processing of data regarding him/herself. This right to object may be excluded for certain processing referred to by the law (e.g.: processing carried out by financial and tax, police, justice, social security services). Therefore, this mention is not applicable when the processing is mandatory;

*at the same time, any person has the right to object, free of charge and without any justification, to the processing of the data concerning his/herself for direct marketing purposes.


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